• Current travel advisories
• Pricing and payment
• Taxes
• Seat Selection
• Exclusions
• Changes and cancellations
• Travel insurance
• Children and infants
• Guest with special needs
• WestJet fleet
• Airport check-in
• Baggage
• Pets
• Tickets and vouchers
• ID requirements
• Aircraft schedule changes and delays
• Hotel check-In / check-Out
• Room requests
• Hotel ratings
• Hotel descriptions and construction
• Hotel service
• Car rental
• Charter flights

Travel Info 

Individuals travelling on their own do not pay an additional single supplement. The pricing quoted reflects the full cost of the package, based on the number of occupants entered.

The "Packages from" is the total package cost divided amongst all guests traveling, including children and infants. All package prices displayed on the website are subject to change until the purchase and approval of the reservation has been completed by WestJet Vacations. Prices are quoted in Canadian funds and are subject to change without notice.

Payment in full with a credit card is required at the time of the booking. We accept MasterCard, Visa, and American Express.

Changes will be accepted until 21 days prior to your departure. Changes are subject to a $75 CAD change fee + GST per person plus applicable supplier rates and charges. Name changes are not permitted. Some suppliers do not accept changes.

Cancellations will be accepted until 21 days prior to your departure. Cancellations outside of 21 days are subject to a $75 CAD cancellation fee + GST per person plus applicable supplier rates and charges, with the remainder of the package price refunded to the original credit card. Cancellations within 21 days prior to departure will result in 100% forfeit of the amount paid.

WestJet will issue a Hurricane Travel Advisory based on information provided by the Canadian Hurricane Centre or the National Hurricane Center (U.S.A.).

Cancelling reservations due to a hurricane
If a Hurricane Travel advisory is issued for your origin or destination and travel dates, or a hurricane has passed through your destination within two weeks prior to the arrival date, you may cancel your reservation before the first scheduled flight without penalty for a refund to the original credit card used as form of payment at the time of purchase.

If the new package price is greater than the original package, you will be responsible for the difference in fare; however, all applicable exchange fees will be waived.  

In the event that the price of the new package is lower than the original package, the difference in fare will be placed in a WestJet Travel Bank credit, applicable toward air reservations only. This credit is valid for one year from the date of issue and is fully transferable.

If the price of the new package is higher than the original package, you will be responsible for the difference in fare; however, all applicable exchange fees will be waived.

In the event that the price of the new package price is lower than the original package, the difference in fare will be placed in a WestJet Travel Bank credit, applicable toward air reservations only. This credit is valid for one year from the date of issue and is fully transferable.

In the event that the price of the new package price is lower than the original package, the difference in fare will be placed in a WestJet Travel Bank credit, applicable toward air reservations only. This credit is valid for one year from the date of issue and is fully transferable.

If you choose to return early or are evacuated early, you will receive a refund for the unused portion of your vacation package (not including air).

Many hotels allow children and infants to stay for free when sharing existing bedding in a room with an adult. The total price will reflect the appropriate pricing based on the children's ages.

When pricing a WestJet Vacations package with children and infants, offers such as "kid's stay and/or eat free" are included in the total cost. The "Packages from" is the total package cost divided amongst all guests traveling, including children and infants.

The Requests and payment for cribs and cots can be done directly with the hotel.


Guests with special needs
Guests with special needs are welcome to book WestJet Vacations packages on the website; however, after completing your booking we require you to Contact Us so we can request additional services you require.  Certain needs such as wheelchair accessibility are on a request-only basis and may not be available at all properties.  A WestJet Vacations representative will be able to provide information on hotel accessibility and availability.


WestJet fleet
WestJet operates North America's newest fleet of any large commercial airline comprised of state-of-the-art Boeing Next-Generation 737 aircraft equipped with more legroom, leather seats and live seatback television on more than 85% of its fleet.

Guest Capacity         119                     136                             166

Airport check-in
You can check in a maximum of three hours prior to flight departure. For domestic flights, guests must check in a minimum of one hour prior (90 minutes prior if special assistance is required). For flights to and from the United States, guests must check in two hours prior to flight departure.

WestJet guests are required to be through security and at their departure gate 30 minutes prior to the scheduled departure of their flight. Guests arriving at the gate less than 10 minutes prior to departure risk losing their reserved seat.

Guests traveling to the U.S. are required to provide destination information at check-in. Please be prepared to provide the Customer Service Agent with the name of your hotel (if applicable), the address, city, and zip code of where you'll be staying.

WestJet check-in counters are located in the following terminals:

• TORONTO - Pearson International , Terminal 3
• FORT LAUDERDALE - Hollywood International, Terminal 3
• FORT MYERS - Southwest Florida International, Midfield Terminal
• LAS VEGAS - McCarran International, Terminal 1
• LOS ANGELES - LAX Terminal 3
• MAUI - Main Terminal
• ORLANDO INTERNATIONAL, Central Terminal
• PHOENIX - SKY HARBOUR, Terminal 4
• TAMPA INTERNATIONAL, International Terminal - Red Side, North

• Two items of checked baggage are permitted per fare-paying guest.
• Additional charges apply for excess baggage
• Maximum size: 157 cm (62 in) per piece (length + width + height).
• Maximum weight: 23 kgs (50 lbs) per piece.
  

* MONTEGO BAY (MBJ) EXCEPTION:  Guests traveling to Montego Bay are only permitted one carry on item from June 29 to September 7 and December 15 to January 15.

• Two items of carry-on baggage are permitted per fare-paying guest.
• Maximum size: Item 1 maximum 55 cm x 23 cm x 40 cm (21.5 in x 9 in x 15.5 in) and item 2 maximum 43 cm x 16 cm x 33 cm (16.5 in x 6 in x 13 in). 
• Both items must fit into the sizing device at check-in.
• Maximum weight: 10 kgs (22 lbs) per item.
  

Pets
Pets are not accepted at all hotels.  Please contact the hotel directly for inquiries about pet acceptance.  Extra charges may apply and must be paid directly to the hotel.  Guests wishing to travel with their pets are required to Contact Us  so we can ensure your pet is added to your flight reservation.


Tickets & vouchers
WestJet utilizes a ticketless reservation system and does not require a paper ticket for your flight.  In most cases, vouchers or tickets are also not required to redeem for hotel, car, and activity services with a piece of identification enough to redeem vacation services.  You will be notified if a voucher is required for any part of your package.
All attractions are 100% non-refundable.

ID requirements for travel within Canada
All guests aged 18 and over are required to present at the gate, during boarding, one piece of valid government issued photo ID showing their name, date of birth and gender. If a valid government issued photo ID is not available, then two pieces of valid government issued non-photo ID will be required one of which must show their name, date of birth and gender.

Accepted valid government issued photo ID and non-photo ID are:

• Passport
• Citizenship card
• Permanent resident card
• Driver's license
• Health card
• Provincial/Territorial Government Identification Cards (GIC)
• Birth certificate
• Record of Landing Form/Confirmation of Permanent Residence (IMM 5292)
• Immigration documents issued to foreign nationals (work permit, study permit, visitor record, temporary resident permit, refugee approved status)
• Canadian military ID
• Federal police ID
• Federal, provincial, and municipal government employee ID
• Social insurance number (SIN) card
• Old age security (OAS) identification card
• Certificate of Indian Status (Status Card) issued by Indian and Northern Affairs
• CBSA Nexus Card
• Restricted Area Identity Card (RAIC or Red Pass)

For more information on the type of identification which will be accepted for air travel, as per the identity screening requirements, please visit the link below.
http://www.passengerprotect.gc.ca/identity.html


ID requirements for travel International and Transborder:
It is the responsibility of the guest to ensure they have the correct documentation for flights between Canada and the United States, Mexico, Central and South America, the Caribbean and Bermuda. Identification must meet the requirements set by customs in each country. WestJet Vacations cannot be held responsible for denied entry under any circumstances.

Name Changes: When travelling with a birth certificate and a photo ID (where accepted) that show different last names (maiden name and married name), the marriage certificate must be used to provide legal support for the change of name.

• a passport; or
• a NEXUS card (when used at a kiosk at designated Canadian airports and at all U.S. airports when returning to Canada).
  

Information

Destinations

Canada

United States

International