Technical Help
Your computer set up
Browser - minimum 128-bit encryption
- Microsoft Internet Explorer 6 or higher
- Mozilla Firefox 2.0 or higher
- Safari 3.0 or higher
Settings
- Cookies Enabled
- Javascript Enabled
- Minimum 128 bit encryption
- Flash Plug-in
System
- A video card capable of displaying, at a minimum, 800 x 600 pixels with a 256 (8 bit) colour depth
Operating System
- Windows 2000 or XP
- Mac OS X
Cookies
Cookies are small bits of information attached to the pages you browse to book online. Cookies must be turned on for us to ensure that your information is kept in-sync and so your booking can run smoothly. Also, your web browser may warn you about 'cookies' if you have the warning option turned on. You can deactivate this by clicking the 'Warn me about cookies' option off in the options or preferences menu of your web browser.
Troubleshooting
1. Why can't I make a booking online?
Guests booking online require a browser with 128-bit encryption. At this time, 128-bit encryption is the highest level of security currently available to prevent the risk of the information being intercepted and read by a third party. If you are having difficulty booking online, you may need to upgrade your browser. If you continue to have booking problems, please review the questions below, or contact us.
2. I made a reservation but I didn't receive a confirmation email. Is my reservation confirmed?
Please keep in mind email confirmation may not be instantaneous - up to an hour may pass between making a booking and receiving your confirmation email. If you have received a confirmation number, your booking is confirmed. You may not have received an email if your email address was entered incorrectly or if the email option was not selected. If you have not received an email confirmation after an hour of making your booking, please contact us.
3. Is my credit card number safe?
We make every effort possible to ensure the safety and security of all your personal information including your credit card number. Secure Internet connections as well as password protection are just some of the ways we make it safe for you to book over the Internet. When a little lock appears at the bottom of your Internet browser screen, it signifies that you are using a secure connection. Secure connections allow your personal information to be safe, and used only by WestJet. SSL (Secure Socket Layer) encrypts all the data that flows from your computer to our website using a randomly generated code. This code is strong enough that even if someone managed to intercept your data among the billions of other bits of data that flow through the Internet every second, it would take years on the fastest of computers to decode.
4. Why do I keep getting a message saying my booking has timed out? How do I know if my reservation was confirmed?
You may receive this message if your PC security settings are too high, or if there is another program blocking cookies (ie. a firewall). Please review the settings recommended by your browser provider or contact your system administrator. You may also receive this message if you stop interacting with our website for a minimum of 15 minutes during the booking process. If this occurs please return to the homepage to restart the booking process. If you have entered your credit card information, but did not click on the 'continue' button, and a minimum of 15 minutes have passed, your booking will time out and your reservation will not be confirmed.
5. After entering my traveling information and credit card, I receive the following message 
and I have to re-enter all my information. When I re-enter and try again, the same thing occurs again. What do I do?
Please contact us for assistance with your booking.
6. I am trying to book a vacation, but the cities I want to travel to/from do not appear in the dropdowns.
At this time not all markets offered by WestJet are available through WestJet Vacations. We are continually adding more destinations. Thank you for your interest and please check back for newly added destinations.
7. I am receiving the following message and I cannot proceed with the booking. How do I fix this?
You must delete existing air selection prior to searching air again
Please clear your temporary internet files and try a new search. This should resolve the problem. To delete cookies in Internet Explorer please go to: Tools >> Internet Options >> Delete cookies.
8. I received the following message after I entered my credit card payment. What does this mean?
a) AssurePay Error:sysRes 0,21001250 0018 0021222 000 INVALID ACCOUNT 0363 Error processing payment
An incorrect account number has been entered and the booking has not been completed. Please double check the card number and re-enter the payment information.
b) AssurePay Error:sysRes 0,21001250 0019 0021222 000 DECLINE 0366 Error processing payment
Unfortunately, the credit card has not been approved for payment and the booking has not been completed. Please try a different credit card to complete your booking.
9. I would like to use more than one credit card as payment for my booking. How do I do this?
Currently, our website accepts one credit card payment per booking. If you wish to use more than one credit card, please contact us for assistance making your booking.
